Understand the onboarding process in Rntor
The onboarding process for new customers consists of 3 simple steps to ensure you get value from Rntor from day one.
To make your journey even smoother, check out the Pre-onboarding tips before you begin.
Step 1. Receive all the setup guidelines
Once you sign up for Rntor, you are assigned to a success manager who will guide you through the platform setup and assist with implementation from then on.
Steps
Log in to Rntor as an administrator.
Watch our on-demand “Introduction to Rntor” webinar to get started.
Schedule an onboarding session for additional guidance if it’s included in your plan (optional).
Time required: 1–2 hours.
Outcome
You’ve received access to managing Rntor and learned how to configure the platform. You’re now fully equipped to start managing your business with Rntor.
If you booked an onboarding call with us, you’ll also receive a personalized implementation plan.
Step 2. Complete the setup
After watching the webinar, complete a few more steps by yourself, such as connecting a payment gateway, adding rooms and resources, inviting members, and configuring your space.
What to prepare for setting up Rntor:
Users’ names and emails, as well as their company information (if available).
An active account with a payment gateway.
Find more tips in our Help Center.
Steps
Follow our “Get started” guide for new Rntor customers.
If you have any additional questions, check our Help Center or contact our support team.
Time required: From 2 hours to several days, depending on how quickly you add content and invite users.
Outcome
Your member web portal is ready for use. Your members have been invited and have started using Rntor. Your member mobile app is published with the latest release.
Step 3. Promote the member web portal and mobile app
Now that users create bookings and make payments through your Rntor member web portal and mobile app, you can implement more Rntor solutions to automate daily operations, increase efficiency, and improve member retention.
What to prepare for a seamless launch with Rntor:
Integration with your marketing website.
Social media posts announcing the member web portal and mobile app.
Updated house rules stating that bookings and payments are processed exclusively through Rntor.
Time required: Up to 1 hour to publish social posts and integrate the app with your marketing site.
Outcome
Your room booking, desk booking, invoicing, and payments are mostly fully automated through Rntor.
Even beyond onboarding, we continue to support you with personalized tips, educational webinars, and best practices to increase user activation.
Enterprise customers also benefit from regular check-in calls to review progress and get expert advice on getting the most out of Rntor.